Common queries answered
Frequently asked Questions
We provide world-wide shipping option. Our warehouses are located in USA, UK and also in China which we use to provide world-wide shipping.
For more information on shipping see Shipping details
- Express USPS+ (U.S. only): The typical delivery time is 2 to 5 business days after the order is processed and shipped.
- Free worldwide shipping: The typical delivery time is 15 to 20 business days after the order is processed and shipped. When selecting this option, your order will be shipped from our warehouse in China via air mail using our special line.
Please visit our Return Policy to get detailed information on order cancellations, returns and refunds
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. If you have received an email with tracking number of your order, we can no longer cancel it.
You can change your shipping address before the order is shipped. If you have received an email with tracking number of your order it means that your order is already shipped and we can no longer cancel it.
To request shipping address change, please contact our support
As soon as your order has shipped, you will receive a shipment notification email with the tracking information for your item(s). Some orders containing multiple items will ship in multiple packages, and you’ll receive a shipping confirmation email with tracking for each package.
You can also quickly access tracking information on the following third-party tracking page by providing tracking number that you received in an email that we send you
We don’t charge you any taxes, however for international orders shipped outside the U.S. (in case of “USPS+ Express” shipping method) may be subject to duties, import taxes, and certain country fees imposed by your country of residence. This usually happens for wholesale purchases. Neofit has no control over these charges and they are the sole responsibility of the customer.
You are responsible for all taxes and duties (including VAT) imposed by your country of residence and if you neglect to pick up your package and it is returned to us, we will not refund the original shipping charge.
You will generally have to pay taxes and duties in your country of residence directly to your local postal service to release your package. This additional amount is not reflected in our (USD) pricing and we have no control over it.
By placing an order on Neofit, you acknowledge that you are aware of the above and accept it as your financial responsibility.
No, we don’t store information about credit cards entered.
We use the following payment service providers for processing credit card details:
When you submit a payment via our website, you will be providing your credit card details to one of these service providers. Your credit card details are not stored by the service provider and cannot be accessed by Neofit staff.